If your question is not covered in this section please feel free to phone us on 01886 887758 or email us at email@example.com and we will do our very best to answer it.
1. How can I access the Online Shop and Customer Page?
If you are a bona fide nursery retailer please contact us to register and obtain your login details. Once you have your username and password you will be able to view the huge range of products we stock. You will also be able to see our current special offers and read our newsletter.
You can now order online and see exactly what is in stock and view the images. Or you can ring us on 01886 887758 to talk to our lovely sales staff Claire and Nikki. Or you can fax through an order to us on 01886 887767. Or you can email us at firstname.lastname@example.org. Please use whichever type of ordering suits you best.
If we receive your order before 1pm your goods will be despatched the same day for delivery within 24 hours (48 hours for some parts of Scotland). We use TNT to deliver our orders..
Our carriage paid value for to UK mainland addresses is £300. This does not include VAT. If your order is below the carriage paid figure a carriage charge of £7.99 or £10.99 will be made, according to size. For all other destinations, please contact us for a quotation. Carriage is charged on all drop shipments regardless of their value. We offer a 48 hour postal service with Royal Mail for £3.50, as well as a next day service for £7.99 (Royal Mail or Parcel Force) or £10.99 (DX), dependent on size.
Although we try very hard to keep everything in stock all the time, this is never quite possible! You can now check whether an item is in stock on the online shop which is updated every 15 minutes. For more information about out of stock items, have a look at the Zero Stock List (on the Customer Page) to see when we expect the next delivery.
These are shown in our price list and on the Customer Page. They are also available every time you place an online order.
Unfortunately we do not have a showroom here at Martley and we are not able to welcome customers to our premises.
We are happy to drop ship items to your customers on your behalf. Goods will be sent out without paperwork and the invoice will be sent to you. More information about drop shipping is included in our terms and conditions of trade.
Yes we do and our online only customers are very important to us! However there are a few of our suppliers who will not allow their products to be sold on Amazon or Ebay. These are clearly marked in the price list and online and we would ask you to abide by their rules.
When your goods are delivered we ask you to check carefully that the parcels are in good condition and that the correct number of parcels is shown on the courier's docket/machine. Please only sign for goods that are received and make a note of any damages on the courier's docket/machine. Failure to note transit damage on the carrier's docket/machine prevents us making a claim and also prevents us accepting your claim. A delivery note is sent with each consignment and we would ask you to check off the contents of the parcels as soon as possible after delivery. Claims for shortages or breakages must be made within three working days by email to email@example.com.